MOCS Cable Internet
Frequent Asked Questions
What is MOCS Cable Internet?
MOCS Cable Internet uses a combination of DGtek and CityCable’s network to provide FTTB broadband service, a better alternative to NBN Co to the high-rise buildings and apartments.
How long does it take to get connected?
Service activation is usually done within the same day. A technician will be dispatched onsite, if required. The service activation may take 1-3 business days.
When is the payment day?
MOCS Cable Internet charges a full month in advance (generally on the 1st of the month) and are non-refundable. We will only pro-rata the fee of the 2nd service month to ensure your billing period is adjusted from your commencement date to the 1st of the month.
What are the accepted payment methods?
You can choose to pay for your service by direct debit from your nominated credit card or AMEX, 2% surcharge will be applied on each AMEX transaction. (Declined payment will be charged with a dishonour fee of $9.90 inc GST.) Please ensure you have sufficient funds at your nominated account.
Can I change my Cable Internet plans?
Yes, you can. You may request to change your data plan/speed, at no cost, which will take effect at the beginning of the next billing cycle.
Can I relocate my internet service?
Yes, you can relocate your internet service as long as your new address is within the coverage of our internet service. Please note that each address may involve different connection types / plans and new connection fee or new development charge may incur.
Can I suspend my internet service?
Temporary internet suspension is only available for selected buildings. Email us on internet@mocs.com.au to check out the details. The minimum suspension period is one month, up to a maximum of three months.
What sort of modem/router should I use?
We recommend making a choice based on your budget and usage. Buying broadband hardware from us ensures compatibility and ease of use. We configure and test the hardware thoroughly before sending it out; that way you can be sure the hardware works.
What is the requirement for BYO router/modem?
To access the MOCS internet, you will need to have a router/modem that allow for both configuration of PPPoE and Dynamic IP.
Please notes that we can only provide limited support to BYO router.
What is the termination policy?
You must provide a written notice (including customer id, name, contact no., service address, termination date, and termination reason) at least 30 days before the next billing cycle. Otherwise, a full month charge will be applied, and it is not refundable.
ABOUT US
provides professional owners corporation
and company management services to a
broad range of clients throughout
Melbourne
KEEP IN TOUCH
Monday-Friday: 9am to 5pm
Saturday: Closed
Sunday: Closed
ADDRESS
Hawthorn East VIC 3123
PO BOX 2228 Hawthorn VIC 3122
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