MOCS Approach
Gone are the days when an Owners Corporation Manager is simply an administrator. Here at MOCS, we add real value by offering the total package – “The MOCS Approach” – to our clients.
We take a proactive approach to management, ensuring all your risks and liabilities are minimised throughout. Our Owners Corporation Managers are frequently on-site to conduct inspections and make sure that any unforeseen issues that may arise are dealt with efficiently. Our team provides owners and residents with a 24/7 after hours emergency contact number for common area emergencies, because we are dedicated to providing a safe living environment for all residents in properties we manage.
Our commitment to the highest level of integrity is the cornerstone of our business operations, and this is reflected in the quality of our services and work ethic.
We proactively manage your budget to minimize costs and obtain maximum value for your property, because we know that times are tough. We are transparent and provide regular detailed financial reports tailored to your needs, so that you know the financial status of your property. Our internal procedures have been effectively formulated to achieve excellent results, and we diligently pursue the collection of overdue levies.
Our ability to converse in multiple languages – with Mandarin, Cantonese and Indonesian-speaking OC Management Specialists – serves as an indispensable tool for relationship-building and management success.
Our service is unlike any
other. We personalise our management services to suit your lot owners, based on factors such as location, demographic and local interests. In addition, we have one of the lowest property-to-manager ratios in the industry, enabling us to deliver the highest quality and most diligent service to our clients. We also complement our combined OC Management services by partnering with Unique Property Settlement (UPS) to deliver a smooth settlement service for our Developers at a competitive price.
We believe in giving back to the community as part of our social, economic and environmental responsibility, and this is engrained in our company’s values and culture. We demonstrate our commitment to these responsibilities through our corporate social actions, such as being a regular contributor to the Cancer Council of
Australia and Ronald McDonald House.
We constantly review our internal processes to ensure optimal efficiency and effectiveness. We believe no building is ever the same, making it vital for us to stay up to date with the latest industry trends to ensure we continue to provide a marketleading service.
We pride ourselves on our transparency and honesty. As we are independently operated, we do not receive commissions or payments from any service provider. While we do receive insurance commissions as an authorised representative, these are always fully disclosed.
