Melbourne Owners Corporation Services (MOCS)
PROFESSIONALLY SERVING STRATA COMMUNITIES
Google Rating
3.7 
Suzanne Dunlop
05:59 08 Aug 18
Very prompt in following up requests and arranging for action to be taken by taking them to the Owners Committee. Shawn has responded quickly to any of the emails I have sent it. A very efficient and effective manager
giriraj godhasara
10:33 05 Sep 18
I have been with them from last 3 years and i never had any issues with the cooperation. And they are very mindful about the residents and clients..Nice work keep it up..
Ameya Savant
00:54 30 Aug 18
Very responsive team. On a few occasions we have had out of business hours urgent issues and we have had swift responses each time. Special mention to Lina and Marissa. Thanks for the super quick responses.
Campbell Strong
06:25 14 Aug 18
I have dealt with Ben Quirk for a number of years at my property. Very professional, affable guy who is very quick to respond to any queries or unforeseen issues that may arise. Would very much recommend Ben and MOCS.
Nick Cosentino
06:00 10 Oct 18
Ebony has always gone above and beyond her duties and does her best to keep our OC happy.
Anna Huang
00:36 12 Nov 18
Very prompt in responding my requests and take quick action to resolve the issue . I’m so happy to have Benjamin to be my OC manager.
Mandy Meng
03:46 27 Nov 18
Jaclyn Wong has been very helpful with my query and provided prompt and excellent assistance. Thank you.
CCMPL Services
01:19 11 Jan 19
We work with MOCS and find their managers to be informative, cost effective and timely in their correspondence. When in contact with their owners and clients they speak highly of their managers and their experience. If you want to work with experienced, technically minded and budget friendly managers; MOCS will have you covered.
Jessica Fang
11:26 20 Mar 19
Professional and efficient customer service, responded to my queries very quickly.
Christina Tao
23:36 31 Mar 19
MOCS is a very professional owners corporation company. I have seen a big difference in the buildings managed by MOCS, very well maintained and budget is always well managed. From the way their staff members work, I can tell they take pride in their work and are well looked after by the company. A great company to work with!
Enzo De Santis
05:31 12 Apr 19
Ben is very pleasant to deal with and is always prompt with his replies.
Suzanne Dunlop
04:21 17 Apr 19
Very prompt in following up requests and arranging for action to be taken by taking them to the Owners Committee. Shawn has responded quickly to any of the emails I have sent it. A very efficient and effective manager
Bill Pickett
13:06 02 May 19
We were delighted with the speed and responsiveness of Annie of MOCS who organised new garage access remotes within hours. Well done! Very much appreciated.
Suzanne Dunlop
01:45 17 May 19
Very prompt in following up requests and arranging for action to be taken by taking them to the Owners Committee. Shawn has responded quickly to any of the emails I have sent it. A very efficient and effective manager
Huat Tan
07:41 20 May 19
My experience with MOCS has been excellent. Jacyln Wong has been great to deal with. RegardsHuat TanNorfolk Apt., Malvern
Leslie Pinn
03:51 10 Jul 19
Since Ben Quirk took over the management of our apartment block more than a year ago, we have found him obliging, polite and keen to assist. He has an evident grasp of the complexities of building management and related regulations, which he bolsters with his comprehensive knowledge of service providers. He responds well to queries and is very approachable. We are lucky to have him.
Cher Haining
13:43 10 Jul 19
Thanks to MOCS for always being available to assist with any issues relating to our apartment. New premises often have teething issues and MOCS has settled everything from lack of access to rubbish removal in a fast and efficient manner. The staff are caring and professional.
Weng Nie Peng
00:31 13 Jul 19
Shawn Lu is the most diligent OC manager I have ever met, responsible and responsive. Thank you Shawn, for all the hard you put in and after hours responses to help maintain our place.
Melbourne Property Managers
03:23 19 Jul 19
Highly recommend Lina Lee at MOCS! We could not be more impressed with the efficiency, transparency and communication received by Lina and her team.
Ross Vains`
03:50 01 Aug 19
Very impressed, particularly with the young lady that i spoke to. Very attentive and helpful
Ian A. Hawkins
04:02 15 Aug 19
Sincere thanks to Lisa Loh for prompt attention and action. Much appreciated. Ian.H. GO/2 95 Thames Street Box Hill.
Ian A. Hawkins
04:02 15 Aug 19
Sincere thanks to Lisa Loh for prompt attention and action. Much appreciated. Ian.H. GO/2 95 Thames Street Box Hill.
Cher Haining
13:43 10 Jul 19
Thanks to MOCS for always being available to assist with any issues relating to our apartment. New premises often have teething issues and MOCS has settled everything from lack of access to rubbish removal in a fast and efficient manner. The staff are caring and professional.
Ross Jacques
07:06 11 Sep 19
Shawn Lu provides sensational service. Incredibly quick to respond and get any issues sorted out.
Jessica Martiniano
01:26 16 Sep 19
Mildred has been an absolute delight to deal with, promptly responding to emails and requests which has been a great assistance with moving my clients in to new buildings with ease and confidence.
Tom Welsby
05:45 16 Sep 19
As a supplier, I have found the dealings with MOCS to be very responsive, but more importantly very centered around the benefits of their Owners Corporations needs. For example, Ben Quirk has consistently worked with our team and his management committees to achieve a desirable result built on feedback and consensus, this showed a high level of initiative and competence as we move forward in working with this company.
Karan Sood
06:26 02 Oct 19
I have done a few common property projects with MOCS and they have an amazing team who are very professional in all their dealings. Their speed of communication is fantastic!
Brodie Barton
04:35 21 Oct 19
The team at MOCS are always so professional to deal with and highly responsive whenever I have had a question or query. Could not recommend them enough.
Karan Sood
06:26 02 Oct 19
I have done a few common property projects with MOCS and they have an amazing team who are very professional in all their dealings. Their speed of communication is fantastic!
Brodie Barton
04:35 21 Oct 19
The team at MOCS are always so professional to deal with and highly responsive whenever I have had a question or query. Could not recommend them enough.
Nick Cosentino
05:45 17 Nov 19
Marissa is the most professional caring property manager I’ve come across. Highly intelligent and customer focussed, Marissa is always very proactive, responsive and goes above and beyond to ensure great outcomes for her customers.
Nick Kampouris
03:31 20 Nov 19
Wonderful people working with , excellent costumer service, highly recommended ... !!!
Robyn Halliburton
07:57 23 Dec 19
It has been a pleasure dealing with Joanne Muscat following our move into a new apartment block in Malvern. Her response has been prompt as has in most cases the necessary follow-up action to attend to issues we raised. There was always a follw-up email or phone call to see that we were satisfied. Couldn't speak more highly of her.
Barry Chan
02:44 14 Jan 20
We are recently moving into a new apartment complex and was very impressed by the professional and efficient services by your team particularly Joanne Muscat. Joanne is very competent, knowledgeable and easy to deal with. Thanks!
Justin Tan
07:38 16 Jan 20
My owners corporation committee appointed MOCS a few months ago to manage our residential building which has been neglected by the previous, incompetent manager. Within a few months, MOCS implemented many positive changes to our building such as CCTV cameras. Shawn and Lillie work very hard to help us manage our building. They were always contactable. We are so glad that we found this dynamic company. They have good contacts with tradespeople and it helped us save money. If you are looking for a new manager for your building, you should contact them.
Kirlos Grais
05:35 23 Jan 20
It's been a pleasure dealing with MOCS. Friendly staff and always willing to help no matter what the issue may be. Highly recommend to all!
Mary Tan
07:54 16 Mar 20
I am very pleased with Joanne Muscat, the senior body corp manager. She is very helpful, efficient, and professional and prompt in response to my email enquiry regarding a few defects in my apartment that needs rectifying. She helped me to get the right person from the building contractor to organise someone to come and assess the defects. She hears the residents' concerns, approachable and helpful and get straight to it with a number of issues with the buildings. And she is on the ball, giving us feed backs asap. She is available to dialogue via email with the residence' committee members, which I am one of them.
Ron Quayle
00:45 06 Mar 20
I received a very comprehensive response from Shaun Lu in relation to a question i asked about the building. Very good.
Ros Harrison
04:51 12 Feb 20
I find that Lisa Loh and Ivan Guo, our owners corporation managers, are very competent and respond quickly to any request or problem, particularly Ivan, who is our "go to" man. Our "problems' are sorted out quickly and without fuss.
Rose-Mary Cassin
02:16 24 Apr 20
I contacted Lisa Loh, Owners Corporation Manager for my apartment, in connection with several maintenance matters and her advice was both prompt and thorough.
Jake Hu
04:06 19 May 20
Have been in the industry for many years, MORCS is the one of OC company that we have worked with who is highly professional, responsive and reliable.
chieng jessica
00:38 28 May 20
Annie is responsive in replying my email and solving my enquiries!She is amazing.
Di Yao
13:00 31 May 20
Great service providers. Would definitely recommend MOCS to all. Very professional and customer friendly.
John White
04:24 01 Jun 20
I have always had a good experience in dealing with MOCS. My point of contact has been Mr. Shawn Lu, who has been really efficient and prompt in resolving things for me. Highly recommended.
charmaine chong
05:37 04 Jun 20
My OC Manager is Shawn Lu. He is very professional and understanding. All problems are dealt with utmost sincerity and concern for the residents. Extremely satisfied with the service at my apartments.
Sean Dawson
04:28 02 Jun 20
I live in a building managed by MOCS and I have not faced any problems. All issues are resolved quickly, the response time is exceptional. My experience with Joanne Muscat has been really good as well. She is very professional and warm. Highly recommend MOCS.
Laura Gardner
04:48 06 Jun 20
Brilliant service by the team. Very professional, quick in action and understanding of the customer needs. Really happy with the service.
Annabelle White
23:08 04 Jun 20
Shawn is always happy to help and is very warm and welcoming. I have had a great experience with him. Extremely professional and efficient
Ruby Grace
11:12 16 Jun 20
Cannot praise Noel’s efficiency enough. He is very prompt in following up on requests and taking desired actions on the same. MOCS has a highly professional team.
Savio Poulose
10:06 11 Jun 20
I have lived in various buildings across cities. MOCS provide the best apartment maintenance services. No doubt a very professional team.
ximeng wang
00:29 11 Feb 21
Yangchen is a professional and responsible building manager. He look after the building, and easy to communicate. Really like his servies!
Deidre Egan
23:18 16 Feb 21
MOCS provide high quality and courteous professional services. Lisa Loh has extensive technical knowledge and expertise. She is a great advocate for residents and the committee. It's a pleasure to deal with MOCS.
Property Owner
05:24 27 Aug 20
I cannot recommend Shawn Lu of Melbourne Owners Corporation enough. HE HAS BEEN BRILLIANT. I stumbled across Shawn when I was seeking information about Owners Corporation rules and processes. I’m glad I did. Shawn has responded to EVERY SINGLE question (And I have had quite a few) either immediately or within the hour. There has not been one question that he couldn’t answer. Shawn has extensive knowledge and has been able to answer every question on a whole range of issues relating to legal requirements and the dealings of being an Owner and dealing with Owners Corporations. I would highly recommend Shawn to anyone wanting an Owners Corporation Service and especially of you have larger complexes. He knows his stuff. You won’t regret using his business and expertise. He isn’t not the typical Owners Corporation. He is great!
Anna
08:33 24 Jun 21
We have switched to Melbourne Owners Corporation Services after struggling with Body Corporate Strata group for years (they provided beyond inadequate service and left our finances in a mess). From day 1 MOC have been excellent and prompt in communicating, assisted in resolving ongoing and outstanding issues and helped reduce our owners corp expenses. Highly recommend them!
Douglas King
06:41 24 May 21
Annie was a tremendous help to me as I was trying to sort out some keys for the office. She was extremely quick to reply and very professional. I am very pleased with the service I received from MOCS and particularly, Annie. Thank you kindly!
Ali Rezaie
11:14 15 Jul 21
Lillie yip has been very helpfulThanks LillieI’ve in contact with some of teamThey’re a professional team…
David P
00:27 29 Aug 21
Yang Chen is a great help in sorting out broken window glasses of my unit. He coordinate the repair job with builder and insurance company, save us headache and worry. We are so glad we have him to help to fix the problem. He is really responsive and goes out of his way to help to solve the problem. Very informative and dedicated in his job. Brilliant !
Peter Neofitou
23:24 13 Sep 21
The service, care and professionalism provided by MOCS is at the highest possible level. Thank you for your prompt follow up and action on all issues brought up. Sincerely Peter Neofitou
Jarryd Stevenson
04:37 12 Oct 21
As an OC chairperson of a new building, which has had alot of common area issues, I have had significant amounts of communication with our OC Manager from MOCS, Joanne.Joanne has ticked all the boxes for being a perfect OC manager, including:- Considerate of our needs.- Organising contractors that are both well priced and do an excellent job.- Being patient with committee meetings and making herself available for discussions beyond the expectations of an OC managers involvement.- Ensures EVERY outstanding issue is chased upIf other managers at MOCS are half as good as Joanne - you'll have an excellent OC manager that exceeds your expectations.
何茜莹
02:47 06 Oct 21
Our building is managed by MOCS. As an owner, I have nothing but praise for the team. The building manager ( has been changed to different people for the past 3 years from my noticed.) always responds to me no matter who has been assigned to manage. All reported maintenance issues, the cleaning issues, even the delay payment issue during COVID financial hardship, the team members provided in a very professional manner to follow up. Our building has been reported a positive COVID -19 case recently, MOCS issued an notification email and I received on 12:03pm, by the time we were a bit panic at home, the cleaning team attended and did the fogging clean at 1:00pm that I noticed. This is a prompt action and they deserve a 5 star rating! I would rate higher if Google allows 6 or even 10 stars.
Victorian Office
01:24 08 Dec 21
Jamie and Grace, such a great team and wonderful people to work with, they are superstars
Tim Clinnick
00:59 04 Nov 21
Yangcheng is always great to work with. Thanks from the Team at Pest Control Empire.
Ying Yu
05:39 24 Dec 21
Annie Liu always help me to solve my problems not only about ordering keys and fob. I am very pleased with the service received from MOCS and Annie.
Don Pathirana
05:14 15 Jul 22
Excellent customer service by Elaine YapAppreciated !Thanks & Regards,Don & Manori Pathirana
Isabellathebest 7
01:20 06 May 22
Hi I would just like to say how happy we are with MOCS. We have been dealing with Ivan Guo & just want to say we are very pleased with how quickly he has responded to our enquiries & some issues we have had. Hopefully this will continue and we will have a long & happy relationship with MOCS. Ivan, keep up the good work!!! From Thames Street Committee
Brad Quillan
13:30 05 May 22
A new working relationship with Lisa at MOCS. As the new facility manager at Saint Domain the communication with Lisa is quick, direct and to the point. Looking forward to working more together.CheersBrad
Mo Elterifi
01:12 30 May 22
pleasant experience dealing with Joanne Muscat, very prompt responses and a happy can do attitude
Jo-Anne Kelder
03:03 15 Aug 22
Our owners committee is at the beginning of our journey with MOCS. As Chair I am personally grateful for the support and expertise ensuring a smooth transition.
George Kralevski
23:21 18 Oct 22
Noel was polite and very professional during our first meeting, it was a pleasure talking with him and hopefully we can meet again soon.
Admin Team
00:02 30 Nov 22
Centric Facilities Management has worked with Melbourne Owners Corporation since June 2021. All dealings with the team at MOCS have been pleasant and professional. Eliza and Noel who we work closely with understand how Owners Corps are managed. Noel has given us great direction since taking on the Mercer building under his portfolio.
Anne Nguyen
16:54 04 Nov 22
As a Secretary in OC Committee, i'm personally grateful to have Jamie Iles as our new OC Manager.I have experience to communicate and work with Jamie who's been great to manage and provide a good support for our building:Jamie is very professional, helpful, efficient and promptly in responses and take actions in a timely manner to the Commitee with any queries, issues, problems which need to be rectified and resolved.Jamie also has a broad knowledge about building management requirements which help us as the Commitee to understand and acknowledge better with our building queries and related issues.I highly recommended Jamie Iles and Thank You Jamie for your great support.Anne Nguyen
Vincent Gallichio
01:23 11 Feb 23
Annie Liu at MOCS is always a pleasure to deal with - her pleasant efficiency makes dealing with otherwise complex issues a lot easier to navigate. Thank you Annie, as always, for your kind assistance. Vincent
Malcolm Marsh
09:12 19 May 23
Dealing with Paul Sia and Melbourne Owners Corporation Services has always been a positive experience, i have always been impressed with the prompt replies and professional manner in which they conduct themselves. I'm very happy with the service provided.
James Innocca
09:09 22 Sep 23
I would like to extend my appreciation to Lillie for her exceptional dedication and commitment as our owner's corporate representative at our private estate. Lillie has consistently gone above and beyond in looking after the residents, and her outstanding service deserves recognition.Lillie's professionalism and kindness have created a welcoming and supportive environment for all of us. She has consistently demonstrated a genuine concern for our well-being and satisfaction, making our community a better place to live.We are fortunate to have Lillie as our representative, and her hard work has not gone unnoticed. Her efforts have made a significant positive impact on our community, and we look forward to continued collaboration with her.Thank you, Lillie, for your exceptional service and dedication. You are a valuable asset to our community, and we truly appreciate all that you do.
Jolanda Creen
10:39 20 Aug 23
Paul Sia OC manager for our apartment block. Paul has responded quickly efficiently to many new challenges with our new complex. No issue has been too small or large. Very grateful for his knowledge and time A lot of us owners are new to apartment living . So thanks Paul
Jay Galaxy
02:10 23 Sep 23
Excellent service from MOCS. Such a big difference from our previous manager. Quick to response and very knowledgeable.
